How to get gems?
Gems are a premium currency and can only be bought within the game.
Is it possible to restore the progress I've made in the previous installation of the game?
We don't keep the records of games on our servers, they are only present on your device, so once you've uninstalled the game all the progress is gone.
Are you able to transfer accounts between devices?
Unfortunately, we are not able to do this, we simply don’t have that ability yet.
Your games freeze and are unable to play.
So sorry for the frustration. Can you please give me some more information about this?
Like, when the game is freezing? After loading or during or it is random?
It would help me and the developers to understand the issue more clear and solve it.
Where did my money go? Lost coins.
I'm really sorry to hear that you've lost your coins. Did you lose only the money or all your progress altogether? Can you please tell me what happened before your money disappeared? I would appreciate you giving us as much detail as possible so we can prevent this in the future.
I was wondering if you could buy back some coins from my account for money?
I'm sorry to disappoint you but we're unable to buy back your coins as well as sell your account.
I would like to find out if I am winning real money, and if I am I was wondering how can I withdraw all my winnings?
I'm sorry to disappoint you, but it's not currently possible to withdraw all your winnings. Double Money Slots is a mobile game and there's no way to cash out the money.
How do I stop notifications being sent to my phone?
You can go to "Settings" of you phone, choose "Notifications", find the game "Double Money Deluxe 777" and switch off "Allow notifications". After that, the game will not send you any notifications.